Enterprise Tool • End to End • Data Visualization
Panorama is an internal tool designed for Uber to monitor, diagnose and resolve ride-sharing marketplace issues.
! Important: data in this page is for illustration purpose only and doesn't represent any real business numbers.
data in this page is for illustration purpose only and doesn't represent any real business numbers.
Panorama is a brand new product that I designed from scratch in 2019. I was involved from the very beginning of the product planning, led the key design activities, and delivered the MVP version that was launched in Apr 2020.
Where it all started
What is our Product Vision for 2020?
As Uber evolves, our operation team's toolbox needs to catch up and support the expanded user needs. In 2019, we re-evaluate our product offerings and decided to craft a new vision. I co-hosted a 3.5-day Design Sprint to collect insight and generate ideas. After the Design Sprint, I led a team of 3 designers to develop high fidelity concepts and craft a storyline for the north-star experience.
Picture: slides from the Design Sprint and Concept DesignSlide (intentionally blurred)
What happens after concept design
Turn Vision into Reality
After pitching the vision to Uber's product leaders, this project got the funding and resource to build the product vision. We started from one of the concept directions and conducted fundamental user research to discover needs and pain points.